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SamsungAccessory.com provides our customers with top rated, high quality products that are assured to satisfy the needs of our customers. However, this portion is written to provide our customers with the guidelines of our return policies just in case the products are not sufficient for customers' causes and intentions.
Returned products, either for refund, exchange or replacement, must be in new condition, original packaging and must include all forms and accessories that were in the originally received package. The product must be received within 14 days of the invoice date. We reserve the right to refuse for return, and reserve the right to charge a restocking fee for damaged or incomplete returns. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, e-mail us at info@SamsungAccessory.com, or call Customer Service at 201-373-1222. Please note that a RA # does not guarantee final disposition and all returns are subject to inspection.
Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse for return, and reserve the right to charge a restocking fee for damaged or incomplete returns. Therefore, when returning products, please e-mail us at info@SamsungAccessory.com and contact our customer representatives before you decide to ship the product to us.
Due to various manufacturers and different products, return policies vary from product to product. It is important that our customers return and receive their products quickly and securely; our customer representatives are here to guide you step by step. Keep in mind that without consent from the manufacturer or SamsungAccessory.com returns may not be applicable; therefore, it is crucial that our customers review the return policy with our representatives before furthering in any return processes. It is very important that our customers are satisfied and that we can provide our customers with the assistance they need. If you have any questions regarding any matter, please make sure to e-mail us at info@SamsungAccessory.com and we will try our best to assist you in any way possible.
General: All products must be returned within 30 days or purchase
a.) All returns are acceptable within 30 days after you receive the item. To return the product, please send it back to the above address, and once we receive the product, we will either refund or exchange the product. Please include the invoice and a short description explaining your return.
Exception: Products may be returned after 30 days of purchase
a.) If in any case you receive the wrong product, and it is not the one that you have ordered, we apologize for the mistake and we ask that you send us back the package to the above address. When sending us the package, please include the invoice, and a short description explaining your return. Once we receive the item, we will either refund or exchange the product. All shipping fees will be reimbursed once we receive the package.
b.) Despite the correct and normal usage as instructed and directed, and the product does not function accordingly, your product qualifies for a refund or an exchange depending on your choice of handling. All defects are deemed refundable/exchangeable. If your product does not perform normally, please reship the item back to us at the above address. Please include the invoice, and a short description of the reason for your return. Once we receive the item, we will either refund or exchange the product. All shipping fees will be reimbursed once we receive the package.
Return address:
SamsungAccessory.com
426 Hudson Street
Hackensack, NJ 07601
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